How ING Bank Turkey Streamlined Processes through Automic Automation
Broadcom Vendor Case Study
About ING Bank Turkey
ING Bank Turkey is one of the country’s leading financial institutions, offering a wide range of banking and investment products and services to individual and corporate customers. As the regional subsidiary of the Netherlands-based ING Group, the bank operates in a fast-growing economy with rising consumer demand for financial services.
The Challenges
- Manual, labour-intensive start-of-day and end-of-day processes.
- Automating disaster recovery to ensure business continuity.
- Managing thousands of recurring jobs across core banking, credit card and back-office systems, spanning complex Linux, Windows and Solaris environments.
- Limited visibility for IT operations to pinpoint and troubleshoot problems.
- 15 system administrators processing up to 1,000 overnight and recurring jobs, around 18 million executions a month, using 30 pages of manual instructions.
The Solution
ING Bank Turkey standardised on Automic Automation (at the time CA Automic Workload Automation) to gain visibility and control over its business workloads, replacing 30 pages of manual instructions with one fully automated solution.
The platform gave the bank the flexibility to manage complex job dependencies, rapid workflow creation, and synchronised file transfers across its core banking, credit card and back-office systems.
Business Outcomes
- Lowered operating costs by reducing the system administrator headcount needed to run daily processing by over 20%.
- Reduced operational and compliance risk, eliminating start-of-day and end-of-day processing errors and meeting every compliance objective.
- Cut the business impact of disruption, lowering mean time to recovery by a factor of four and automating 90% of switchover tasks, so a core banking system switchover that used to take four times as long now completes in around 80 minutes.
- Gave the bank room to scale processing volume well ahead of headcount, handling ten times as many jobs in the same timeframe.
Automating the bank’s manual processes and complex manual decisions has had a transformative impact on ING Bank Turkey. The business is now leaner, more agile, and positioned to meet every compliance objective.
Halit Ayyilmaz | VP of Data Center and System Operations
Case Study – ING Bank Turkey Streamlines Processing and Lowers Risk with Automic Automation
DownloadYour Next Steps – Contact Us
Let’s work together, complete the form to speak to our CTO Martin Hulbert’s team
Get Martin’s take on your challenge
Ignite Technology’s Chief Technology Officer, Martin Hulbert, stays hands-on throughout our client projects, from the first conversation through to delivery.
Tell us about the challenge you’re looking to solve. If it’s the kind of strategic question that benefits from his direct input, you’ll hear back from Martin himself. For more general enquiries, a member of his team will respond promptly.