How Ignite Technology's Consultancy Sped Up Decision Making Across Al Rajhi Bank
Case Study: Giving Al Rajhi Bank’s Leadership Real-Time Control Over 350 Projects a Year
About Al Rajhi Bank
Founded in 1957, Al Rajhi Bank is one of the world’s largest banks, with total assets of SR 340 billion (around US$80 billion) and roughly 12,000 employees across four countries. It operates more than 570 branches and 5,000 ATMs and kiosks, serving the largest customer base of any bank in Saudi Arabia.
At that scale, leadership was reviewing 200 to 250 projects a year, with a further 100 under consideration, using spreadsheets and office templates rebuilt by hand for each one. There was no centralised way to track them, and no reliable means for stakeholders to check whether a project’s actual performance matched the business case that had been approved.
Al Rajhi Bank selected Clarity PPM from Broadcom as the platform and partnered with Ignite Technology, a Broadcom Expert Advantage Partner, to implement it as a live decision-making tool across the whole bank rather than a system for recording projects after the fact.
Challenges Facing Al Rajhi Bank's Leadership
For a bank managing hundreds of concurrent projects, the risks that matter most to leadership are about visibility and pace, not any single project’s technical detail.
- Leadership reviewed 200 to 250 projects a year, plus a further 100 under consideration, with no centralised way to track any of them.
- Business cases were approved with no reliable way to check whether actual performance matched what had been projected.
- Every review and approval cycle depended on spreadsheets and office templates rebuilt manually for each project.
- Stakeholders assessing which projects to fund, pause or stop had no shared, real-time source of information to work from.
- At the bank’s scale, that lack of visibility made every approval slower and less certain than it needed to be.
Ignite Technology's Approach
Ignite Technology, a Broadcom Expert Advantage partner, was engaged to implement Clarity PPM across Al Rajhi Bank. The deployment was completed in five months, including end-to-end automation and migration of the bank’s historical project data, rather than a slower rollout that would have left leadership working from two systems at once.
Adoption was the real measure of the engagement’s success. Every employee, including the CEO, now uses Clarity to review and approve projects, which meant the rollout had to be designed around how leadership actually makes decisions, not just around installing the platform.
Business Outcomes for Leadership
Ignite Technology leveraged its Broadcom Expert Advantage Partner status and expertise across Clarity to help Al Rajhi Bank achieve:
- Significantly faster project review and approval cycles, replacing manual processes built up over years.
- Real-time access to complete project information for anyone assessing a business case.
- Better-informed leadership decisions, including at CEO level.
- More effective use of financial and staff resources across the portfolio.
- A stronger return on project investment across a portfolio of up to 350 projects a year.
- One shared, live view of every project, used directly by the CEO alongside project teams.
Client Satisfaction
“I’m delighted to see how Clarity has played such an important role in the bank’s digital transformation journey.
It just shows what impact this type of technology can have and in a relatively short space of time.”
Jamie Wallace, MEA Business Development Director at Ignite Technology
Download the Al Rajhi Bank case study: Project Approvals at Warp Speed
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Frequently Asked Questions
Any bank or large enterprise running hundreds of concurrent projects through manual, spreadsheet-based approval cycles faces the same problem. Decisions get made on stale or incomplete information, and by the time a business case underperforms, the money has often already been spent. Replacing ad hoc tracking with one governed, real-time view that reaches all the way to board level is the same consultancy and delivery work Ignite did at Al Rajhi Bank. It applies to any organisation running a large project portfolio, not just a bank of this size.
By replacing manually built business cases and spreadsheet-based tracking with one real-time view of every project’s status. This is what Ignite Technology implemented for Al Rajhi Bank, completing the rollout in five months, migrating historical data, and getting the whole organisation, including the CEO, using a single system.
A Broadcom Expert Advantage Partner one partner takes responsibility for the outcome of the deployment, not just the sale of the licence. On Al Rajhi Bank’s rollout, that meant Ignite Technology handling end-to-end automation and historical data migration, and driving adoption across the whole bank rather than leaving it to the client’s IT team.
Yes. Ignite Technology implemented Clarity PPM for Al Rajhi Bank, one of the world’s largest banks, with around 12,000 employees across four countries, as part of a client base of over 100 organisations spanning the UK and Ireland, Northern Europe, the Middle East and Africa.
Because every month a project spends waiting for a decision is a month it isn’t returning value, and a leadership team working from spreadsheets can’t easily tell which of 200 or more concurrent projects needs attention first. A single real-time view, as Ignite implemented for Al Rajhi Bank, turns that into a decision leadership can make with confidence rather than a backlog they’re managing blind.