Frédéric Hoffmann from BNP Paribas Fortis talks about their Agile Digital Transformation
Marc Leijten interviews Frédéric Hoffmann about what trigged the Agile Digital Transformation within BNP Paribas Fortis and what has been the main lessons learned over the last 2 years of this Digital Transformation journey.
Frédéric discusses the importance of the organisational change and the way they managed the change of their mindset together with the change of technology and the role of the customer voice in the process.
Frédéric also describes the phasing of their initiative and explains why the Digital Transformation for them is a multi-phased journey rather than a one-time change.
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