Keeping Water Utility's Operations Reliable Since 2020
Giving Water Utility Leadership Confidence in Always-On Critical Infrastructure
About our Client
A major water and wastewater utility responsible for supplying safe drinking water and managing wastewater treatment for millions of residential and commercial customers, operating some of the most critical infrastructure across treatment plants, pumping stations and a distribution network.
For leadership, the risk that matters is not any single process failing, but whether that infrastructure can be trusted to run continuously and be proven compliant, as investment in water infrastructure places growing demands on the systems behind it.
Ignite Technology has been the Utility’s automation partner since 2020, running Automic Workload Automation at the centre of the technology estate that keeps that infrastructure dependable.
The Critical Infrastructure Reliability Challenge Facing the Utility's Leadership
For a utility responsible for critical infrastructure, the risks that matter to leadership are about continuity and accountability, not any single technical process.
- Water and wastewater infrastructure has to run continuously, with no tolerance for the kind of disruption that would affect drinking water supply or environmental compliance.
- The utility operates under significant regulatory and public accountability, with environmental and drinking-water-quality obligations that automated processes have to support with a clear audit trail.
- Investment programme in water infrastructure is placing growing demands on the technology estate behind day-to-day operations.
- Distributed infrastructure, treatment plants, pumping stations and a large network, requires centralised, reliable scheduling rather than fragmented, site-by-site processes.
- Leadership had to build the kind of operational rigour older infrastructure providers took decades to establish.
Ignite Technology's Approach
Ignite Technology’s engagement has centred on keeping the Utility’s critical processing reliable through continuous renewal since 2020, using Automic Workload Automation as the underlying platform behind that reliability, delivered by the utility’s own team as well as, on at least one upgrade, in partnership with a specialist systems integrator.
Delivery included platform upgrades alongside renewal cycles, and a step up in processing capacity as the Utility’s operational scale grew, without disrupting the continuous operation the consumers water supply depends on.
Benefits and Business Outcomes
By demonstrating the tangible benefits and building a strong relationship, Ignite Technology delivered key outcomes including:
- Reliable, auditable operation of the infrastructure behind drinking water and wastewater services.
- Confidence for leadership that critical infrastructure can scale with the growing investment in water services.
- A platform relationship continuously renewed every year since 2020.
- A step up in processing capacity in the Utility’s most recent renewal, reflecting expanded operational scale.
- Platform upgrades delivered at multiple points in the relationship, including via a specialist systems integration partner.
Your Next Steps – Contact Us
Let’s work together, complete the form to speak to our CTO Martin Hulbert’s team
Get Martin’s take on your challenge
Ignite Technology’s Chief Technology Officer, Martin Hulbert, stays hands-on throughout our client projects, from the first conversation through to delivery.
Tell us about the challenge you’re looking to solve. If it’s the kind of strategic question that benefits from his direct input, you’ll hear back from Martin himself. For more general enquiries, a member of his team will respond promptly.
Not ready to speak to Ignite?
View more about Ignite Technology’s Experience here
Complete the form below to speak to Martin's team
Frequently Asked Questions
By running the scheduling behind treatment, pumping and distribution processes on a centralised, auditable automation platform rather than fragmented, site-by-site systems. This is the role Automic Workload Automation, deployed and renewed by Ignite Technology, has played for the water utility since 2020.
An Expert Advantage Partner sustains and scales the platform relationship as operational demands grow, rather than treating each renewal as a standalone transaction. For this utility, that meant continuous renewal since 2020 plus platform upgrades delivered alongside a specialist systems integrator.
Yes. the water utility has continuously renewed its Automic Workload Automation platform with Ignite Technology since 2020, within Ignite’s core European and Middle East client base.
Because any disruption to water treatment or distribution scheduling carries direct consequences for public health and environmental compliance, and is immediately visible to regulators and the public. Reliable, auditable automation is what keeps that risk from becoming a public incident.
Yes. Any utility or critical infrastructure provider running distributed, always-on operations faces the same exposure. Centralising that scheduling on a reliable, auditable platform, the way Ignite has for this utility since 2020, is the same consultancy and delivery work needed anywhere critical infrastructure has to run without interruption.