Build operational resilience by automating processes

The importance of automating processes to build operational resilience in organisations.

In today’s fast-paced and dynamic business environment, organisations face numerous challenges that can impact their operations. Disruptions such as natural disasters, cybersecurity threats, economic downturns, and global pandemics can significantly affect business continuity. To overcome these challenges, organisations are increasingly turning to automation to build operational resilience. Automating processes offers a range of benefits that enhance efficiency, reduce human error, and ensure business continuity, ultimately enabling organisations to thrive in the face of adversity.

Efficiency and productivity

One of the primary advantages of automating processes is the significant improvement in efficiency and productivity. Automation streamlines repetitive and time-consuming tasks by utilising technology to perform them with minimal human intervention. Eliminating manual intervention can achieve faster and more accurate results. Employees can then focus their efforts on high-value tasks that require critical thinking, creativity, and problem-solving skills. This improved efficiency not only accelerates operations but also allows organisations to better allocate their resources and achieve optimal productivity levels.

Reduction of human error

Human error is an inherent risk. It can lead to costly mistakes, delays, and compromised data integrity. Automating processes can significantly reduce the occurrence of human error. Automated systems perform tasks consistently and precisely, following predefined rules and workflows. This reliability reduces the chances of mistakes caused by human oversight, fatigue, or distraction. By minimising errors, organisations can maintain the quality of their products or services, enhance customer satisfaction, and avoid the negative consequences associated with costly errors.

Business continuity and adaptability

Automation plays a critical role in building operational resilience by ensuring business continuity, even during disruptive events. Automating key processes can establish robust systems that continue to operate seamlessly, irrespective of external circumstances. For example, during a natural disaster or pandemic, when physical access to the workplace may be limited, automated systems can keep essential operations running remotely. This capability safeguards critical business functions, minimises downtime, and enables organisations to adapt and respond effectively to unexpected situations.

Risk mitigation and compliance

In today’s complex regulatory landscape, organisations must comply with various industry-specific standards and regulations. Manual processes increase the risk of non-compliance, leading to financial penalties, legal issues, and reputational damage. Automating processes helps mitigate these risks by enforcing consistent adherence to regulatory requirements. Automated systems can perform compliance checks, generate accurate reports, and ensure that data handling and privacy protocols are followed meticulously. Maintaining compliance strengthens operational resilience, enhances reputation, and accelerates competitive advantage.

Data-driven decision making

Automation facilitates the collection, analysis, and interpretation of vast amounts of data, empowering organisations to make informed and data-driven decisions. Automated systems capture real-time data, providing actionable insights into operations, performance, and customer behaviour. By leveraging this information, organisations can identify inefficiencies, optimise processes, and proactively address emerging challenges. Data-driven decision-making enhances operational resilience by enabling organisations to anticipate and respond to potential disruptions effectively.


In an increasingly volatile and uncertain business landscape, building operational resilience is crucial for long-term success. Automating processes plays a pivotal role in achieving this resilience by enhancing efficiency, reducing human error, ensuring business continuity, mitigating risks, and enabling data-driven decision-making. By embracing automation, organisations can adapt quickly to changes, remain agile, and thrive even in the face of adversity. As technology continues to advance, organisations that prioritise automation will be better positioned to navigate future challenges, drive innovation, and maintain a competitive edge in their respective industries.

There is a caveat to all the above. To reap the benefits you must connect the automation islands across your teams and business units. Many organisations treat automation as a solution to a specific problem and this siloed approach wont build operational resilience. You can read more about this in our previous blog dedicated to Islands of Automation.

By Austen Moore

Marketing Manager

Responsible for managing Ignite Technology’s marketing initiatives, Austen uses market research and analysis to direct marketing strategy and planning. He oversees the production of all promotional materials and marketing campaigns. With over 20 years of experience managing a range of companies, Austen’s expertise centres around commercial management, enterprise content management, marketing, sales, project management and team leadership.